If you can't sign in, you may need to reset your password or merge your online and in-store profiles.

I CAN'T SIGN INTO MY ONLINE ACCOUNT
First, please ensure that you're entering the correct email and password associated with your account. Remember that these are case sensitive.

If you've forgotten your password or are unsure, click the 'forgot password' link on the sign in page. Enter the email address linked to your account, and we'll send instructions to reset it.

If you don't receive this email, please check any spam and junk folders.

I HAVE AN IN-STORE ACCOUNT, BUT CAN'T SIGN IN ONLINE
If you've signed up in-store, you may need to create an online account to merge your details.

When setting up your online account, make sure you do so using the same details provided in store.

Your password, email, address, and phone number can be updated when logged into your account.

HOW TO UPDATE YOUR ACCOUNT DETAILS
Log in using the associated email and password and head to the Account page.

From here, you can update your name, phone number, email address, and password. You can also add, edit, or remove, addresses from your address book.

G.Rewards is our points-based loyalty program, where you'll earn rewards on purchases made.

HOW DOES THE PROGRAM WORK?
Spend $80+ in one day with us Get $10 Off
Spend $150+ in one day with us Get $20 Off
Spend $250+ in one day with us Get $30 Off

Additionally, you can enjoy access to exclusive member-only offers. Including a $10 Birthday Reward.

HOW DO I SIGN UP?
You can sign up either in-store or online.

To sign up in-store, simply ask any Team about the program and they'll be able to sign you up on the spot.

To sign up online, follow this link to create an account with us.

For further information and any eligibility requirements, please see our full Terms & Conditions.

After making a purchase, please allow up to 48 hours for any earned rewards to appear in your account.

WHEN CAN I USE MY REWARDS?
You can use your Rewards as soon as they appear in your account. All rewards will expire 30 days from the date of issue.

Rewards are only redeemable on full-priced styles, and cannot be used on products from The North Face, Nike, Birkenstocks, Stussy and Stanley.

HOW DO I USE MY REWARDS IN-STORE?
Provide our in store Team with the email address linked to your account at checkout, and they can apply any available Rewards to your purchase.

HOW DO I USE MY REWARDS ONLINE?
When logged into your account, Rewards can be applied during the payment stage of checkout.

For further information, please see our full Terms & Conditions. 

If you wish to return a purchase that has previously earned a Reward, Glue Store will process the return and forfeit any loyalty rewards earned on the initial transaction purchase.

In addition, if the order redeemed a reward on the purchase that has been returned then the redeemed rewards value will be forfeited. 

We value your honest feedback, whether it's good or bad. It can help us to improve our products and service.

PLEASE EMAIL US
We recommend providing your feedback via email, as the more information you can give about your experience with our brand, the better the action we can take in response to it.

We have a strong process in place to ensure that your feedback is passed to the appropriate Team in real time.

Simply head to our Contact Us page, and use the dropdown to choose the option best suited.

Last Updated: 19/09/2024

1. Acknowledgement and Acceptance

1.1. These Terms and Conditions ("T&Cs") govern your access and use of our website (located at www.gluestore.com.au) and related services including the ordering, purchase and delivery of products from our website and subscriptions to our e-newsletter (collectively, our "Website").

1.2. In these T&Cs, "We", "Us", "Our", "Glue Store" means Accent Lifestyle Pty Ltd trading as Glue Store (ABN 79 636 815 284), including its successors, assignees, associates and related bodies corporate (defined in the Corporations Act 2001), unless otherwise stated.

1.3. Access and use of our Website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers set out herein. You should read these thoroughly before using our Website.

1.4. By accessing or using our Website, you warrant and represent to us that you have read, understand and agree to be bound by these T&Cs and that:
(a) you are over the age of 18 years and you have the right, authority and legal capacity to enter into a legally binding agreement and to abide by these T&Cs; and
(b) you are not a competitor of Glue Store and are not using our Website for reasons other than their intended purposes.

1.5. These T&Cs are to be read in conjunction with our Privacy Policy, and any additional T&Cs expressly referred to by us, where relevant.

1.6. Glue Store reserves the right to amend the T&Cs at any time and without notice to you. Glue Store may change the T&Cs from time to time, and your continued use of the Website after any amendment becomes effective constitutes an agreement by you to abide, and be bound by, the T&Cs, as so amended. You may access the most recent version of our T&Cs through the link provided on our Website.

2. Obligations and Permissions

2.1. You agree that you are responsible for your access to and use of our Website and for ensuring that any persons that may access the Website through your internet connection is aware and compliant with these T&Cs.

2.2. You represent and warrant to us that your use of our Website will comply with all applicable laws and regulations in the governing jurisdiction of these T&Cs and in your State/Country and overseas wherever you access our Website and otherwise where applicable and that you will not use our Website for any activities that are unlawful or discriminatory, harmful to others, or for any activity that does or may violate the rights of others.

2.3. By using our Website, you agree to allow Glue Store to send you emails regarding Glue Store, our Website and our online and physical store, including any information regarding or relating to our products, in accordance with our Privacy Policy.

3. Products

PRODUCT IMAGES

3.1. While we have made every attempt to show textures, appearances and colours of our products as accurately as possible, product images may vary from the delivered product depending on your monitor or screen, settings and computer equipment.

3.2. Unless otherwise stated, any additional products and accessories styled or shown in a product image are for display purposes only and are not included in the listed price. You must ensure that you carefully read the product title and description before purchasing anything from our Website. You may purchase or find out more information about any additional products or accessories styled by using the “Get The Look” tab on a product detail webpage.

PRODUCT AVAILABILITY 

3.3. All orders are made subject to availability. Whilst we use our best efforts to ensure that products are available for delivery, there may be some circumstances where products are unavailable.

3.4. Where we cannot fulfil your order or a part of your order, we will notify you within a reasonable time after you complete your order. Please note that we may need to reject your order or reject part of your order on this basis. If your order is rejected or cancelled, we will refund in full all amounts you have paid in respect of such unavailable product. Alternatively, we may contact you to advise you of a delay in restocking a particular product and delivery of your order and you may agree to proceed with your order on the basis of a delayed delivery date (or an alternative product).

3.5. We cannot provide rainchecks for products ordered online. In respect of any products we well, we reserve the right to limit the sale of products to reasonable or normal household quantities.

4. Pricing and Payment

PRICES

4.1. Unless specified otherwise, prices displayed on our Website are shown in Australian dollars (AUD) and are inclusive of GST. You are responsible for any taxes, duties or other liabilities imposed by any government agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any product or services acquired or ordered by you from this Website.

4.2. Displayed pricing may not include delivery charges (if applicable). Please read our Delivery Information webpage for more information regarding delivery charges.

4.3. Prices of products, as well as delivery and any other charges displayed on our Website are current at the time of issue, but may change at any time and are subject to availability. All pricing on our Website is available online only, and is not transferable in-store, or vice versa, on occasion where pricing differs between the two.

4.4. If your order is to be delivered outside Australia, then you are responsible for any export, import and other taxes or duties that might be applicable in order for you to receive your purchase.

5. Payment

5.1. Except in the instance of payment via AfterPay full payment for your purchase is required at the time of placing your order. Payment is charged/debited at the end of the complete check-out process.

5.2. We accept payment via Visa, Mastercard, American Express (AMEX), Diners Club, PayPal, AfterPay, and Glue Store credit. You must comply with the applicable T&Cs of these providers. We reserve the right to vary our accepted payment methods at any time without notice.

5.3. You must not pay, or attempt to pay, for an order through any fraudulent or unlawful means. If your payment is not able to be successfully processed, or if we suspect that it has been paid for using any fraudulent or unlawful means, we may cancel the order.

5.4. In-store Gift Cards are only redeemable in-store (not online), even if the Gift Card was purchased through our online store.

5.5. If you choose to make your payment by AfterPay you understand and agree that we are not liable for any fees or additional costs charged to you by AfterPay and that such costs are your responsibility.

6. Orders and Pre-Orders

ORDERS

6.1. Any order placed by you in the manner described in this Website is an offer to purchase a particular Product for the price (including the delivery and other charges and taxes) specified on this Website at the time you place your order.

6.2. Glue Store reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this Website, or an error in your order. We also reserve the right to request identification from you, including photo ID or any other such documentation for verification purposes before we allow your order to be processed.

PRE-ORDERS

6.3. Pre-orders are offered before a product is available to the general public, and/or through our store network. This allows customers to pre purchase high-demand items before they sell out.

6.4. Pre-orders are subject to delayed delivery, and the expected delivery time-frames will be outlined on the individual product page. However, we cannot guarantee delivery dates for pre-orders as we often haven't received the full stock allocation from the manufacturer. In the case that for any reason a pre-order cannot not be fulfilled, you will be notified, and a full refund will be issued.

7. Cancellations and RETURNS

CANCELLATIONS

7.1. Once your order has been placed you cannot cancel the order. Please note that we are unable to cancel an order or stop an order from being dispatched at your request.

RETURNS

7.2. Please read the Returns & Faulty Items Hub contained within this Website for refund details.
Our Returns & Faulty Items Hub, and this clause 7, outline the circumstances in which a return will be available to you. Different terms and processes apply depending on whether you believe your item is faulty or you are seeking to make a return for change of mind. See further below:

FAULTY PRODUCT RETURNS

7.3 If you believe you have received a product with a defect, please contact our Customer Care team as soon as possible so we can guide you through the returns process and help resolve the problem as swiftly as possible.  To assist, you may be required to send us images of the damage, defect or fault for preliminary assessment.  You may be asked to provide further information to support your claim to assist us with our assessment of the products.

7.4 If the product is confirmed to have a defect, we will replace or repair the product (if repair is reasonably possible) or refund the price of the product to your original payment method, as appropriate.  If the product is confirmed to have a major defect, you are entitled to elect whether you want us to replace or repair (if repair is reasonably possible) the product or refund the price of the product to your original payment method.  If the product is found not to have a defect, or you otherwise do not have a remedy for a failure to comply with the consumer guarantees under the Australian Consumer Law, we will contact you to determine whether you want us to dispose of the product or return the product to you at your expense.

7.5 It does not constitute as a defect if in our reasonable opinion a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care.

CHANGE OF MIND RETURNS

7.6  In addition to your rights in relation to faulty products in clauses 7.3-7.5 above, you can return any product that complies with our Change of Mind Returns Policy and the associated Returns Process.

7.7 For Change of Mind Returns, we will not refund any delivery costs that you have paid at purchase to have the product shipped to you, or the cost of any packaging you provide to send the items back to us.  If the return, in our reasonable opinion, is not in compliance with clause our Change of Mind Returns Policy, we will contact you to ship the product back to you and you will be liable for the shipping costs both to and from us.

7.8 We monitor return rate frequency and value for fraud, abuse and general security purposes. In the event of elevated return frequency and values, we are entitled to close or block access to your Account or deny you from making future orders.

7.9 Nothing in this clause 7 is intended to exclude any rights in clauses 7.3-7.5 above or any of your statutory rights as a consumer under the Australian Consumer Law.

OTHER RETURNS INFORMATION

7.10 If items are sent to us by mistake, we are not responsible for these items and accept no liability if we’re unable to locate them. If we are able to locate them and you want the items returned to you, we reserve the right to return them to you at your cost.

7.10. In the event Glue requests your bank account details to issue a refund, Please ensure you provide the correct BSB and Account Number. Your refund may be delayed if the incorrect details cause the refund to bounce. We are not liable for any refunds processed into the wrong account due to incorrect information provided.

7.11 When you wish to return an item from a promotion where you must reach the minimum spend in one transaction for the offered discount or code to be applied, and as a result, your order no longer qualifies for the discount, then the terms of the promotion have not been met and the amount credited for the returned item will be adjusted or withheld. The amount credited will be outlined in the email sent to you upon return.

8. Delivery

8.1. Please read the Delivery Information contained within this Website.

8.2. Delivery times are estimates only, and Glue Store will not be liable for any failure to observe these delivery times. For orders to be delivered within Australia, if your order is not delivered within 2 weeks of the estimated delivery date you may cancel your order and obtain a full refund.

9. Risk and Title

9.1. Products will not be dispatched until full payment has been received. Title in the products will pass to you upon delivery of the products. Risk of loss, damage or deterioration to any products will pass to you on delivery.

10. Correction of Errors

10.1. While we take care to ensure that the content on our Website is accurate and complete, there may be typographical errors, inaccuracies or oversights relating to a product description, product image, price, promotion, special offer or availability. We reserve the right to amend any typographical errors, inaccuracies or oversights and to correct or update content on the Website or cancel orders at any time without prior notice where an error has occurred. If we cancel an order because of our error on the Website, we will provide you with a full refund. If you believe that there is a typographical error, inaccuracy or oversight on this Website please contact us.

11. Fraud Protection

11.1. Glue Store carries out activity to prevent fraudulent orders and payments. A representative from Glue Store may contact you as part of this protection process. In order to verify the legitimacy of an order and payment we may ask you certain questions or request copies of your identification.

11.2. If Glue Store determines, in its discretion, that an order is potentially fraudulent, we may suspend your order and will not dispatch any products until we are satisfied that cardholder identification has been achieved and our Fraud Protection Process has been completed. Glue Store retains the right to cancel any order on the basis of an order being fraudulent or potentially fraudulent.

11.3. If you believe you have been a victim of a fraud, please contact our Fraud Protection Officer in writing at shop@gluestore.com.au. Please ensure the subject line of your email is “ATTN: Fraud Protection Officer” so we can prioritise and escalate your email appropriately.

11.4. While Glue Store endeavours to prevent fraudulent orders and payments, we hold no liability for any loss you may suffer, including costs or delay, due to any suspicion of fraud or actual fraud.

12. E-Newsletter Sign-Up

12.1. Subscribing to the Glue Store e-newsletter is not compulsory, and you can un-subscribe at any time either by clicking unsubscribe on the newsletter or by emailing us in accordance with our Privacy Policy. We always handle your data in accordance with our Privacy Policy.

13. Online Account and Loyalty Program

13.1. Glue Store offers the ability for you to create a personal, Online Account using our Website. You can create your own account here. You must provide true and factual information when creating an Online Account.

13.2. It is your responsibility to maintain the confidentiality of your password and account and all activities that take place under your password or account. Glue Store is entitled to assume that anybody accessing your account using your confidential username and password is you.

13.3. We will not be liable for any loss or damage that may occur as a result of your failure to comply with this clause.

LOYALTY PROGRAM

13.4. Signing up for an Online Account automatically qualifies customers for Glue Store's Loyalty Program, and Online Account users are bound by the Glue Store Loyalty Program T&Cs.

14. Promotions, Promotional Vouchers and Coupon Codes

PROMOTIONS

14.1. From time to time, Glue Store may hold promotions such as special offers and discounts in-store or online at our Website. These promotions may be provided across both our in-store and online channels, but may also be limited to in-store or online channels only. Please note that promotions in-store may be different to promotions online. We recommend that customers check the terms of each promotion in order to avoid disappointment.

PROMOTIONAL VOUCHERS AND COUPON CODES

14.2. On our Website, “Promotional Voucher”, “Gift Voucher” and “Store Credit” are used interchangeably. “Coupon Codes” and “Promo Codes” are also used interchangeably.

14.3. Please note that there is a distinction between a “Gift Voucher” and "Gift Cards/e-Gift Cards". Please see the Clause 5.4 of these T&Cs for the relevant Gift Card T&Cs. This section only relates to “Gift Vouchers”, not “Gift Cards/e-Gift Cards”

14.4. We accept Promotional Vouchers and Coupon Codes as payment, or partial-payment, for certain or specified purchases online. It is your responsibility to read the specific details about your Promotional Voucher or Coupon Code as provided with your Promotional Voucher or Coupon Code. These additional terms may outline what your Promotional Voucher or Coupon Code can or cannot be used for, whether it has a minimum spend, whether it applies only to a specific product or group of products, whether it is available for a limited time or specified date range, and/or only available to a specific customer group (eg. Students).

14.5. We reserve the right to deny use of the Promotional Voucher or Coupon Code, and/or request an alternative means of payment for any reason, including where we have reason to suspect that there has been an attempt to deceive or defraud Glue Store through the use of a Promotional Voucher or Coupon Code.

14.6. If the credit of a Promotional Voucher is insufficient to complete payment for an order, you can choose another accepted means of payment to cover the short fall. This could include an accepted Credit Card, PayPal, AfterPay or Gift Card where applicable.

14.7. Promotional Voucher and Coupon Code Exclusions:
(a) Unless otherwise specified, Promotional Vouchers and Coupon Codes cannot be used to purchase Gift Cards, Sale/Discount Merchandise and third-party or Non-Merchandised Product (eg. Event Tickets).
(b) Unless otherwise specified, Promotional Vouchers and Coupon Codes are not available in conjunction with any other offer, including other coupon codes.

14.8. Apple Pay: Use Apple Pay and get 20% off. Offers end 11:59 pm AEST on Monday 19 June 2023. Eligible on purchases made using promo code APPLEPAY at checkout. Offer valid only in Australia. Only valid on online orders delivered to Australia. Offers have no cash value. Offer available in the Glue Store iOS app and at gluestore.com.au. Excludes gift card purchases and delivery charges. Excludes The North Face, Nude Lucy, Birkenstock and Stussy. Offer may not be combined with any other offer, gift cards, rewards or promotions.

15. Student Discount (UNiDAYS)

15.1. “Students” are those customers who are registered and verified with UNiDAYS ® (“UNiDAYS”). Glue Store provides a discount to Students all year round for purchases made online via our Website. The discount amount will vary, depending on what promotions are running at the time. The current discount can always be viewed on Glue Store's UNiDAYS webpage.

15.2. The Student discount applies only to purchases made through the Glue Store Website online (not in-store). The discount may be redeemed through a coupon code provided by UNiDAYS after registration and verification with UNiDAYS. To use the coupon code, enter it into the “Promo Code” box at checkout.

15.3. Registration with UNiDAYS is subject to their separate terms and conditions, which is provided to you upon registration. Glue Store is a separate entity to UNiDAYS and customers must verify their student status through UNiDAYS. Glue Store holds no responsibility for the content provided by UNiDAYS or the information you provide to UNiDAYS.

15.4. The Student discount is only valid on full price merchandise and per Clause 14, is not to be used in conjunction with any other offer or on the purchase of any type of gift cards or vouchers.

16. Intellectual Property

16.1. All text, graphics, user interfaces, photographs, trademarks, logos, and artwork including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such content (“Our Content”), contained on or in our Website are owned by, or licensed to Glue Store, and are protected by copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

16.2. Except as permitted under relevant intellectual property laws, no part of our Website or Our Content may be copied, reproduced, republished, performed/presented in public, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise (including further copying, recording, taping or by a storage and information retrieval system) without the specific prior written consent of Glue Store.

16.3. Glue Store grants you a limited, revocable, non-exclusive right to create a hyperlink to www.gluestore.com.au or share Our Content via social media for the purpose of promoting Glue Store or our products and services, provided that that authorship is attributed to us and the link or content does not attempt to mislead, defame or provide false information about Glue Store or suggest any form of association, approval or endorsement by Glue Store where none exists, or portray Glue Store in a negative, derogatory, offensive, harassing, illegal or otherwise inappropriate manner. Glue Store may revoke this licence at any time without notice.

16.4. This clause survives termination of these T&Cs.

17. Third-Party Content

17.1. Our Website may, from time to time, contain links to and from websites which are owned or operated by other parties, or contain embedded content hosted and controlled by third party providers. Our links to and embedded content of third parties do not constitute sponsorship, approval or endorsement of the content, policies, practices or services offered by those parties unless expressly stated by us in writing. Third party websites are governed by their own terms and conditions and privacy policies and we recommend that you make your own enquiries as to their terms. We are not responsible and do not accept any liability for any information on, or the privacy practices of, any third party websites, nor do we accept any responsibility for any loss or damage to you that may arise from your use of these third party websites.

18. User Content and Your Content

18.1. At times you may be able to provide, contribute, upload and publish (collectively, “Publish”) your own data, content or materials (“User Content”) to, or through, our Website and associated websites (eg. our Blog, Facebook page, etc). User Content could include text, images, information, or comments, Published via email, comment, blog, enquiry, social media platforms, third-party partnerships and plug-ins, or other means.

18.2. You own any User Content that you Publish on the Glue Store Website (“Your Content”). Other users own any User Content they publish to the Glue Store Website. Glue Store reserves the right to moderate, deny or remove any User Content, at any time, without explanation. We are not obliged to use, maintain or display your User Content.

18.3. Your Content must not include:
(a) content that you do not have the right to disclose under law, or an obligation you have to a third party (such as confidentiality agreements)
(b) content that reveals private information, such as your or another person’s identity; or sensitive information, including names, email addresses, phone numbers or addresses.
(c) content that infringes, or could possible infringe, the rights (including intellectual property rights, copyrights and trademarks) of others.
(d) content that can be interpreted by others as being harmful, threatening, abusive, harassing, vulgar, obscene, defamatory, misleading, an invasion of privacy, immoral or otherwise offensive or illegal.

18.4. You are personally responsible and liable for Your Content. By uploading and publishing Your Content you acknowledge that it does not contain any confidential information, and may be seen by others.

18.5. You are not entitled to any payment or compensation from Glue Store for our use of Your Content, or any User Content.

18.6. You can request removal of any User Content you Publish at any time by emailing us at shop@gluestore.com.au. Please ensure the subject line of your email is “ATTN: Online Content Manager – User Content”.

18.7. You can report violations of the third-party and user content terms by emailing us at shop@gluestore.com.au. Please ensure the subject line of your email is “ATTN: Online Content Manager – User Content”.

19. Unauthorised Access and Malicious Content

19.1. Glue Store does not represent that any information (including any file) obtained from or through the Website is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses.

19.2. To the maximum extent permitted by law, Glue Store will not be liable to you or to any other person for any loss or damage (whether direct, indirect, consequential or economic), however caused and whether in contract, tort or otherwise, which may result directly or indirectly from any such information or by any malicious or harmful programs, scripts or technologies that may affect our Website, system failures or any other harmful material that may infect your computer, device, programs, data or other proprietary material. You agree to release us from any such liability. To the extent that any liability may be imposed on Glue Store, it shall be limited to the cost of re-supplying that information.

19.3. You must not attempt to, or actually, gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You agree that you will not cause harm to our Website or Services by hacking, phishing, introducing viruses, Trojans or other programs, scripts or material that may be malicious or technologically harmful to us, our Website, Services or other users.

20. Limitation of Liability

20.1. To the maximum extent permitted by law, Glue Store will not be liable for any losses or damages whatsoever (including for death, injury or illness), whether in contract, tort or otherwise, arising from the use of, or reliance on, information, comments or opinions contained on or obtained through our Website.

20.2. To the maximum extent permitted by law, Glue Store excludes all liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage such as loss of revenue, unavailability of systems or loss of data) arising from or in connection with any, use of the information on or access through our Website including if for any reason our Website is unavailable at any time or for any period.

20.3. Glue Store will in no way be liable for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the Website or resulting from unauthorised access to or alteration of your transmissions or data or of any information contained on this Website, including but not limited to, damages for loss of profits, use, data or other intangible, even if Glue Store has been advised of the possibility of such damages.

20.4. You understand that you are responsible for your own acts, omissions and negligence and if there are any consequences to your acts, omissions or negligence or through your use of the Website, that you will be responsible for those consequences.

20.5. Where any legislation implies in the T&Cs any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the T&C’s, however, the liability of Glue Store for any breach of such term, condition or warranty shall be limited, at the option of Glue Store to any one or more of the following:
(a) If the breach relates to goods:
(i) the replacement of the goods or supply of equivalent goods;
(ii) the repair of such goods;
(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or
(iv) the payment of the cost of having the goods repaired;

(b) If the breach to relates to services:
(i) the supplying of the services again; or
(ii) The payment of the cost of having the services supplied again.

20.6 This clause survives termination of these T&Cs.

21. Disclaimer of Warranty

21.1. Glue Store provides this Website in good faith on an “as is” basis and use of any content of the Website is at your own risk. While we aim to update our Website regularly, neither Glue Store, nor any of its employees or agents, makes any representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on the Website. We reserve the right to restrict access to parts of our Website or the entire Website, change or withdraw any products, information or content featured on this Website without notice.

21.2. To the extent permitted by law, including non-excludable statutory obligations, none neither Glue Store, nor any of its employees or agents will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this Website. To the extent permitted by law, Glue Store expressly disclaims all warranties of any kind unless expressly stated on this Website or unless implied or required under the Australian Consumer Law.

21.3. This clause survives termination of these T&Cs.

22. Release and Indemnity

22.1. You agree to release and indemnify and hold Glue Store and (as applicable) its affiliates, agents, and employees, harmless from and against any claims, demands, proceedings, losses and damages (actual, special and consequential) of every kind and nature, known and unknown, including legal fees on a full indemnity basis, arising from or in relation to your use or access of the Website, or a party acting on your behalf or arising out of your breach of these T&Cs, or your violation of any law or the rights of a third party.

22.2. This clause survives termination of these T&Cs.

23. General

23.1. Waiver: Any failure or delay by Glue Store in exercising a power or right (either wholly or partially) in relation to these T&Cs does not operate as a waiver or prevent Glue Store from exercising that power or right or any other power or right. We are not liable to any other party for any loss, cost or expense that may have been caused or contributed to by the failure, delay, waiver or exercise of a power or right. This clause survives termination of these T&Cs.

23.2. Force majeure: If we are unable to perform in whole or in part, any obligation under these T&Cs as a result of any fact, circumstance or matter beyond our reasonable control, we are relieved of that obligation to the extent and for the period that it we are unable to perform the obligation. You agree that Glue Store will not be held liable for any delay or failure in performance of any part of our services to you.

23.3. Assignment: You must not assign any rights and obligations under these T&Cs whether in whole or in part without our prior written consent.

23.4. Severability: If any part of these T&Cs is determined by a court of competent jurisdiction, to be invalid or unenforceable, that part shall be severed from the T&Cs. Such invalidity does not affect the validity of the remaining provisions of these T&Cs. This clause survives termination of these T&Cs.

23.5. Termination: Glue Store may terminate these T&Cs in our absolute discretion, at any time and without notice to you.

23.6. Relationship: These T&Cs do not confer an agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between Glue Store and you or any other party unless expressly stated otherwise.

23.7. Entire agreement: These T&Cs and our Privacy Policy (incorporated by these T&Cs), and any additional Glue Store terms you have agreed to, make up the entire agreement, and supersede all prior written and oral agreements, representations, undertakings and understandings. Where there is an inconsistency between these T&Cs and any additional T&Cs, the additional T&Cs will prevail. This clause survives termination of these T&Cs.

23.8. Jurisdiction: These T&Cs are governed by the laws of New South Wales, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in New South Wales and its appellate courts. Although the Website may be accessed throughout Australia and overseas, we make no representations or warranties that its content complies with the laws (including intellectual property laws) of any country outside Australia. If you access this Website from outside Australia, you do so at your own risk and are responsible for ensuring compliance with all laws in the place where you are located. This clause survives termination of these T&Cs.

24. Competitions

24.1. We may run competitions from time-to-time, and these have their own terms and conditions. 

We are committed to developing and maintaining an inclusive workplace that embraces and celebrates diversity.

CORE VALUES
As a subsidiary of Accent Group, we believe everyone should feel safe, valued, respected, and empowered regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic. By welcoming individuals from diverse backgrounds, experiences, and perspectives, we create a vibrant and dynamic Team that reflects the diversity of the communities we serve and operate in.

OUR APPROACH
We have implemented comprehensive policies and procedures to ensure equality and diversity are upheld in all aspects of our operations. Additionally, regular employee training and education is provided on how to create and maintain a workplace where all Team Members feel safe, welcomed and valued.

Beyond our internal efforts, we actively engage with the community to promote equality and diversity. Whether through partnerships with diverse organisations, sponsorships of events, or participation in initiatives, we are committed to making a positive impact.

CONTINUAL IMPROVEMENT
Promoting equality and diversity is an ongoing journey, and we are committed to continually improving our efforts in this area. We regularly review our policies and practices to ensure they align with best practices and evolving societal norms. By listening to feedback from our employees and the community, we strive to create and uphold a workplace that is truly inclusive for all.

Please visit Accent Group's corporate website to access and view our current approach to equality and diversity in full.

We are committed to operating responsibly and ensuring that no one involved is subject to exploitation.

As a subsidiary of Accent Group, we are dedicated to upholding the highest standards of ethical sourcing across all operations and understand our role in identifying and managing modern slavery risks. We acknowledge the significance of addressing these concerns and seek to provide our consumers with resources to make well-informed decisions.

Accent Group's Modern Slavery Statement outlines our comprehensive Ethical Sourcing Policy, demonstrating our dedication to transparency and accountability within our supply chains. The Modern Slavery Statement also details our policies, processes and initiatives aimed at combating modern slavery.

We recognise the importance of continuous improvement and are actively working with our Team Members, suppliers, and broader business partners to strengthen our practices. We are committed to staying vigilant, adapting and evolving our strategies to effectively address these concerns and contribute to the goal of eliminating modern slavery.

To access our Ethical Sourcing Policy and Modern Slavery Statement in full, please visit Accent Group's corporate website.

The "Stamp Your Feet" initiative was created to support charities and build awareness for key social issues.

STAMP YOUR FEET
We are a subsidiary of Accent Group, who launched "Stamp Your Feet" in 2022. This initiative aims to make a positive impact, by supporting both our team members and the communities in which we operate.

Through Stamp Your Feet, we aim to raise awareness of pressing societal issues, offer meaningful support to important causes, and empower our team members, customers, and the wider community.

ADDITIONAL COMMUNITY INITIATIVES
In addition to the Stamp Your Feet initiative, Accent Group's brands actively engage in initiatives that reflect their core values and contribute to their communities.

Some ways in which our brands have given back to their communities include:

• Supporting community health and wellness
• Empowering youth through confidence-building activities
• Advocating for a range of social causes, with awareness campaigns and community-led initiatives
• Collaborating with sustainability initiatives
• Working to enhance facility accessibility
• Sponsoring events and collaborating on programs to make a meaningful impact

WANT TO GET INVOLVED?
If you're passionate about giving back and making a positive impact, we recommend following us on social media to stay up-to-date with opportunities in your community.

If you, or your organisation, would like to partner with Stamp Your Feet, get in touch with us and we will guide you in the right direction.

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