Returns & Faulty Items

All Glue Store products are final sale and cannot be returned or exchanged if you change your mind.

We encourage you to review your order carefully before completing your purchase to ensure you’ve selected the correct style and size.

IF YOU BELIEVE AN ITEM YOU'VE OWNED FOR SOME TIME IS FAULTY
Our team is here to help. You can find more information about our faulty item assessment process here.

IF YOUR ORDER WAS FULFILLED INCORRECTLY, OR YOU RECEIVED AN ITEM THAT IS DAMAGED
You may be eligible for a free returns label and a refund. More information about this process can be found here.

If you need to return an item purchased online, please contact us.

NEED TO RETURN AN ITEM?
If your order has been affected by an issue and needs to be returned, but you are unable to visit a store, please contact us HERE. Our Customer Experience team will be happy to assist you with the next steps.

If an item you've had for a while develops an issue, we can review it.

ITEMS PURCHASED ONLINE
Our in store team can conduct a faulty assessment on the spot, all they need is the product and proof of purchase - such as an order confirmation, or bank statement. If a product is found to be faulty, we will offer a refund or exchange based on stock availability.

You are welcome to visit any Glue Store convenient to you.

If you are unable to visit us in store, please submit your item for assessment via our Online Returns Portal, selecting “faulty” as your return reason.

You will be prompted to provide images of the item clearly showing the issue. A faulty assessment is completed within 5 business days, with next steps communicated via email.

If the Online Returns Portal no longer recognises your order, please submit an email enquiry with "faulty product" as the request type, and our Team will assist you there.

ITEMS PURCHASED IN STORE
Any products bought in store, including from our Store to Door service, must be returned directly to any of our stores with proof of purchase. Our store Team will conduct a prompt assessment for any faults. If the product is found to be faulty, we will offer a refund or exchange based on stock availability.