Returns Policy

Our straightforward returns process makes it easy to return unwanted items.

CHANGE OF MIND RETURNS CONDITIONS
If you change your mind, you can return any unwanted products, including sale items, provided the following conditions are met.

1. PURCHASE DATE

🎄 Enjoy extra flexibility this holiday season — full-priced purchases made between November 11 and December 26 come with an extended 60-day return window.

For purchases made outside this period, our standard 30-day return policy applies.

Sale items can be returned within 15 days of purchase.

2. FINAL SALE ITEMS
Items marked "Final Sale" at the time of purchase are not eligible for return should you change your mind.

3. ITEM CONDITION
Items must be unused, unwashed, and undamaged.

4. PACKAGING
Items must be returned in their original, intact packaging.

5. HEALTH AND HYGIENE
For hygiene reasons, items including swimwear, underwear, cosmetics, drink bottles, headwear and jewellery cannot be returned.

A NOTE ON PRODUCT EXCHANGES
If you would like exchange any unwanted items for another style, colour or size, it is necessary that you do so in store. All exchanges are subject to returns conditions.

Product exchanges are not possible on postal returns, and any items returned by post will be refunded to the original payment method.

RETURNING A PURCHASE MADE ONLINE
Eligible online purchases, can either be returned returned in person in store or by post.

IN STORE
You can return your online purchase in store, where you have the choice of a refund, or an exchange, pending stock availability.

BY POST
Alternatively, for postal returns, head to our Online Returns Portal, and follow the prompts to purchase and print your $10 return shipping label. Take care to package your return, and then post your item at the Post Office. Please note that we are unable to accept returns if the product or its packaging is damaged in any way, including damage from packing tape or postal labels.

Once we receive your return, a refund will be issued within 5 business days to your original payment method, along with an email confirmation. 

Any initial or return shipping fees are non-refundable in the event you choose to return all or part of your order.

RETURNING A PURCHASE MADE IN STORE
All in store purchases, including Store to Door, must be returned in person to a Glue Store.

You can attend any store location convenient to you, where you can choose between a refund, or an exchange, pending stock availability.

We can often locate your transaction, provided you are able to share relevant details.

FOR PURCHASES MADE ONLINE
Your Online Order Confirmation email serves as both your proof of purchase, and as a Tax Invoice.

If you are unable to locate your Online Order Confirmation, your purchase history can be accessed by logging in to your online Account. Rest assured, if you checked out as a guest you can retrospectively create an account with the email addressed used, and your purchase history will be visible to you there.

FOR PURCHASES MADE IN STORE
In an effort to reduce paper waste, a digital receipt is provided for all in store purchases. We suggest checking your email address for this, including spam and junk folders.

If you require a reprint of your receipt, it will be necessary to return in person to the store you purchased from. The in store Team are often able to locate your transaction in the system, and reprint a new receipt for you.

Please have the following information ready:

• Bank Statement featuring the transaction
• Email address used
• Date of purchase
• Total amount
• Items(s) purchased

In some instances, it is possible to return an item that was gifted to you.

You are welcome to return a gift, provided proof of purchase can be supplied, and any items being returned meet our Returns Policy.

RETURNING ITEMS PURCHASED ONLINE
A refund is automatically issued to the original payment method used. It is not possible to change the account the refund will be deposited to.

RETURNING ITEMS PURCHASED IN STORE
You will have the choice of an exchange, or store credit.