We offer flexible returns dependent on how you initially shopped with us.
RETURNS POLICY
If you change your mind, you can return any unwanted products, including some sale items, provided the following conditions are met.
PURCHASE DATE
Items must have been purchased within the last 30 days, with proof of purchase available.
ITEM CONDITION
Items must be unused, unwashed, and undamaged.
PACKAGING
Items must be returned in their original, intact packaging.
FINAL SALE ITEMS
Items must not have been marked "Final Sale" at the time of purchase.
HEALTH AND HYGIENE
For hygiene reasons, items including swimwear, underwear, cosmetics, drink bottles, headwear, jewelry and food and beverage cannot be returned.
RETURNING A PURCHASE MADE ONLINE
All online purchases, can either be returned via post or returned in person in store.
VIA POST
For postal returns, head to our Online Returns Portal, and follow the prompts to purchase and print your $10 return shipping label. Take care to package your return, and then post your item at the Post Office.
Noting that if your shoebox is taped or has postal stickers attached, we cannot accept your return.
Once we receive your return, a refund will be issued within 5 business days to your original payment method, along with an email confirmation. We are unable to facilitate exchanges on items returned via the post.
IN STORE
Alternatively, you can return your purchase in store, where you have the choice of a refund, or an exchange, pending stock availability.
RETURNING A PURCHASE MADE IN STORE
All in store purchases, including Store to Door, must be returned in person to a Glue Store.
You can attend any store location convenient to you, where you can choose between a refund, or an exchange, pending stock availability.
Any initial or return shipping fees are non-refundable in the event you choose to return all or part of your order.