Faulty Items

If an item you've had for a while develops an issue, we can review it.

ITEMS PURCHASED ONLINE
Please submit your item for assessment via an email enquiry with "faulty product" as the request type, and our Team will assist you there. You will be prompted to provide proof of purchase and images of the item clearly showing the issue.

Once all required information is received, a faulty assessment is typically completed within 5 business days, with next steps communicated by email.

Additionally, for items purchased online, you are also welcome to visit us in store, where our store Team will conduct a prompt assessment for any faults. If the product is found to be faulty, we will offer a refund or exchange based on stock availability on the spot.

ITEMS PURCHASED IN STORE
Any products bought in store, including from our Store to Door service, must be returned directly to any of our stores with proof of purchase. Our store Team will conduct a prompt assessment for any faults. If the product is found to be faulty, we will offer a refund or exchange based on stock availability.