Delivery Types & Changes

Express Delivery is our standard delivery service, free on orders over $100, and charged at $12 on orders under $100. 

Our Team aim to pack your order within 1 business day.

Once packed, orders are delivered using StarTrack Express, parcels are delivered to metro areas within 1-2 business days, while orders to regional areas can take 2-4 business days.

Orders are packed daily, Monday to Friday, excluding Public Holidays.

DO I NEED TO BE HOME FOR MY DELIVERY?
No, you do not need to be home to accept delivery as all orders are placed with Authority to Leave (ATL) selected by default. 

Meaning the courier will not require a signature for delivery, and will leave the parcel in a safe place. You agree that the parcel is deemed delivered when left at your address.

Please note, the indicated timeframes are approximate, and may vary during periods of high demand, or due to external factors beyond our control.

We deliver to most Australian addresses, Parcel Lockers, and PO boxes. 

NOT AVAILABLE FOR DELIVERY
Unfortunately, we do not deliver internationally, or to addresses on Christmas Island, Norfolk Island, or the Cocos (Keeling) Islands.

IN STORE PICKUP
Whilst our stores cannot be used as a delivery address, you can still enjoy the convenience of picking up from your local store with Click & Collect. This can be done by selecting Click & Collect at checkout, stock availability for this service does vary from store to store.

If you do list one of our stores as the delivery address for your online order, please be aware there is a significant risk of it being undeliverable and returned to sender, or lost.

Enjoy the convenience of picking up from a local store free of charge.

HOW TO CLICK & COLLECT

• Browse the website and add products to your cart
• Proceed to checkout and select the "Pick up in store" option
• Enter your postcode and choose your pickup store location 
• Place your order 
• Collect your items when notified via email that your order is ready

AVAILABILITY
Click & Collect is available when your desired items are in stock at a nearby store.

If Click & Collect isn't an option at your local store due to stock availability, we suggest opting for delivery instead.

PICKUP
Your Click & Collect order gets top priority and will be packed within 4 hours of placing it. If you order when the store is closed, we'll pack it within 4 hours of opening the next day.

Please be prepared to show your email order confirmation and photo identification to our in store Team when collecting. If you need to nominate someone other than yourself to collect the order, this will need to be organised by contacting us ahead of time.

Your order will safely stored in store for up to 21 days.

Our Store to Door service, sometimes called Endless Aisle, allows you to place a special order in-store for a product, colour, or size that is not available on the day, and have it delivered directly to your home.

ORDER PROCESS
Our in-store team will begin by confirming the availability of your chosen item. If it is available, they can proceed with placing the order on your behalf.

To process the order, we’ll need a few details from you, including your full name, email address (for order tracking notifications), and delivery address. It’s important that this information is provided accurately, as we are unable to update these details once the order has been submitted.

Full payment will be taken at the register, and you’ll receive an itemised receipt, which will need to be signed on the day.

Store to Door orders are not subject to any delivery fees.

HOW LONG WILL DELIVERY TAKE?
All Store to Door orders are fulfilled using our Express Delivery service. 

Our team aim to pack your order within 1 business day. Once packed, orders are delivered using StarTrack Express, with parcels delivered to metro areas within 1-2 business days, while orders to regional areas can take 2-4 business days.

You’ll receive tracking updates via the email address you provided in-store.

ORDER CAN'T BE FULFILLED?
While our team does their best to confirm availability before placing your order, there may be rare occasions where it cannot be fulfilled. If this occurs, you will receive a notification via email.

In such cases, you’ll need to visit any Glue store with the email notification to receive a full refund. Please note, it is not possible to adjust the items on the order, or have the refund processed remotely.

ORDER NOT QUITE RIGHT?
That is okay! Our standard Change of Mind Returns Policy would apply, simply visit us in any Glue store with proof of purchase, for an exchange or refund, in accordance with the returns conditions.

QUESTIONS OR CONCERNS ABOUT YOUR ORDER?
Reach out to the store that placed the order for you, this can either be done in person, or over the phone, with their number printed on your original receipt, and they will be able to assist you from there.

 

Due to the speed in which we pack your order an address update is not always possible.

TRACKING NUMBER NOT YET RECEIVED
If you have just placed your order, and have not yet received a tracking number or notification the order has been packed, it may still be possible for the address to be updated.

Please reach out to our Team as soon as possible.

TRACKING NUMBER RECEIVED
Unfortunately we are unable to update a delivery address once an order has been packed and a tracking number has been allocated.

However, by contacting StarTrack on 13 23 45 you may be able to request an update to your address with them. Please be aware that address updates may contribute to a slight delay in delivery.

We are unable to make changes to an order once it has been placed.

Once your order has been placed, we're unable to modify your order. This includes changing the colour or size of an item, and adding or removing items from your order.

Once delivered, you are able to return any items ordered in error, in accordance with our Returns Policy. 

In most instances, we are unable to cancel an order once placed.

ONLINE ORDERS
Due to the speed and automation of our warehousing facilities, we are unable to cancel an order once it is placed.

Although you are able to return the order once delivered in accordance with our Returns Policy. 

CLICK & COLLECT ORDERS
Our in store Teams can typically unpack and refund your Click & Collect order after it has been placed, please contact us to request a cancellation.