Delivery Types & Changes

Delivery & Order Options

• WHAT ARE YOUR DELIVERY OPTIONS?

  Express Delivery is our standard delivery service, free on orders over $100, and charged at $12 on orders under $100. 

   

  Our Team aim to pack your order within 1 business day.

  Once packed, orders are delivered using StarTrack Express, parcels are delivered to metro areas within 1-2 business days, while orders to regional areas can take 2-4 business days.

  Orders are packed daily, Monday to Friday, excluding Public Holidays.

   

  DO I NEED TO BE HOME FOR MY DELIVERY?
  No, you do not need to be home to accept delivery as all orders are placed with Authority to Leave (ATL) selected by default. 

  Meaning the courier will not require a signature for delivery, and will leave the parcel in a safe place. You agree that the parcel is deemed delivered when left at your address.

   

  Please note, the indicated timeframes are approximate, and may vary during periods of high demand, or due to external factors beyond our control.

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• WHERE DO YOU DELIVER?

  We deliver to most Australian addresses, Parcel Lockers, and PO boxes. 

   

  NOT AVAILABLE FOR DELIVERY
  Unfortunately, we do not deliver internationally, or to addresses on Christmas Island, Norfolk Island, or the Cocos (Keeling) Islands.

   

  IN STORE PICKUP
  Whilst our stores cannot be used as a delivery address, you can still enjoy the convenience of picking up from your local store with Click & Collect. This can be done by selecting Click & Collect at checkout, stock availability for this service does vary from store to store.

  If you do list one of our stores as the delivery address for your online order, please be aware there is a significant risk of it being undeliverable and returned to sender, or lost.

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