Checkout Issues

Common checkout issues can be resolved by trying another device or browser.

I'M HAVING A PAYMENT ISSUE

We recommend:

• Trying an alternative browser
• Trying an alternative device
• Checking personal details have been entered correctly
• Checking payment details have been entered correctly

After a failed order attempt, and before reattempting to order, we suggest checking your email for an order confirmation, and your payment account for a transaction, to confirm the order wasn't successful.

If the above troubleshooting steps do not resolve this issue, we recommend waiting a period of 24 hours, before attempting to order again.

I'M HAVING AN ADDRESS ISSUE
Our website has address validation to help avoid address mistakes and should be used where possible. We recommend entering your street address and suburb into the "address" field, allowing the website to display all matching results. Then select your address from the list provided.

For apartment buildings, we recommend entering just the street address and suburb, omitting the unit number initially, before selecting your address inclusive of unit number from the list provided.

For business addresses, we recommend including the company name in after the street address has populated. 

If your address is still not visible to you, please select "enter address manually".

If we are unable to fulfil all or part of your order, your order may be cancelled and you will be refunded.

CANCELLATIONS

To prevent any disappointment, there are certain circumstances where your order may be partially or entirely cancelled.

ITEM AVAILABILITY
Where there is insufficient stock to fulfil all, or part of, your order.

ITEM CONDITION
Where all, or part of, your order is not in a satisfactory condition.

LISTING ERROR
Where an item on our website is inaccurately priced, described, or depicted in a photo.

You will be notified of an order cancellation via email, with a refund automatically issued to your original payment method which will be in your account within 5 business days.