To return your online order, please see the below instructions:
1. CHECK OUR RETURN CONDITIONS
Before booking your return online, check that your item(s) meet our return conditions below:
Item(s) were purchased within the last 30 days and proof of purchase can be provided
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
Item(s) are in original packaging or shoe box in their original condition
Item(s) were not marked ‘FINAL SALE’ at the time of purchase
Please choose carefully when purchasing the following merchandise as we will not accept returns for change of mind or exchanges for the following items due to our Health & Hygiene Policy (unless the item is faulty):
- Underwear and any items with a hygiene seal (for example swimwear bikini bottoms and one-pieces);
- Cosmetics, makeup and any beauty products or tools;
- Drink bottles;
- Items on their own that are part of a set (for example bikini tops and bottoms;
- Jewellery; and
- Food and beverage items
If you believe your item may be faulty or received the wrong item please view this article:
Good to know: Can’t remember your order number? Pop in your email address and it’ll bring up all associated order numbers.
Please note: We reserve the right to reject any returns that do not meet these requirements.
All online returns must be dropped off at your local post office. We do not accept direct returns to the warehouse.
We also do not process returns for in-store purchases.
2. PACKAGE YOUR RETURN
Please make sure the original packaging is undamaged. Satchels can be purchased at the Post Office. Alternatively, the original mailer or a reusable shopping bag can be turned inside out.
Do not use the shoebox as an external postage box. Any orders returned in a taped-up or damaged shoebox, or with the label stuck to the shoebox, will be rejected and returned to sender.
3. BOOK YOUR RETURN
Once packaged safely, click HERE to book your return. Please follow the prompts to pay for and print a return shipping label.
Attach the label to your parcel and drop it off at your nearest Post Office.
Return shipping costs: A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process.
Entering your order number: Your order number will start with GLUEAU. Do not include the # or any other symbols.
Don't have a printer at home? Your returns label includes a QR code which can be scanned and printed at the Post Office.
Tracking your return: A returns tracking link will be emailed to you when you finalise your return.
Once your return arrives back with us, please allow 7 business days for this to be processed. You'll then be refunded via your original payment method and notified via email- Please allow up to 5 business days for the funds to reflect in your account.
Please note: Any shipping fees applied to original online orders will not be included in your refund, even if the whole order is returned.