Why was my delivery returned to sender?
If our courier partners cannot leave the parcel unattended at your delivery address it will get dropped off at the nearest post office for you to collect.
Once your parcel has arrived at the post office, you have up to 10 business days to collect. If not, the parcel will be returned to sender and unfortunately.
Contact our Customer Experience team below for a refund or we can simply organise to re-send your order out to you once our dispatch team receives it.
We understand that this is frustrating however we have these protocols put in place to prevent your purchases from falling into the wrong hands.
We understand that you're hanging out for your new item(s), so we suggest repurchasing and organizing for them to be delivered to a location where they can be signed for such as your place of work.READ FULL ARTICLE
Why haven't I received my tracking number?
If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched.
We also recommend checking your spam/junk inbox as it can sometimes land in there.
You can check out our Delivery Timeframes to help you estimate the arrival of your order.READ FULL ARTICLE
What to do if I've received the wrong order or my item/s has arrived damaged?
We're sorry it's arrived in this condition!
Reach out to our Customer Experience team below ASAP, and we'll gladly assist!READ FULL ARTICLE