Privacy
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What is your Privacy Policy?
Privacy Policy
READ FULL ARTICLELast Updated: 31/05/2021
1. Our Commitment To Privacy
In this policy, “We”, “Us”, “Our”, “Glue Store” or “gluestore.com.au” means Accent Lifestyle Pty Ltd trading as Glue Store (ABN 79 636 815 284), its related bodies corporate (defined in the Corporations Act 2001). This Policy applies to Glue Store, including wholly owned subsidiaries of Glue Store as well as the practices of the agents and contractors engaged by us.
This Policy outlines how we manage your Personal Information and applies to your use of any Glue Store-owned website and your dealings with us as a customer or subscriber (collectively, our “Services”). Your information is collected, used and disclosed in accordance with the Privacy Act 1988 (Commonwealth) (“Privacy Act”).
By accessing or using our Services, you represent to us that you have read and consent to our collection, use and storage of your Personal Information and Sensitive Information as described in this Policy. Please note that this Policy is to be read in conjunction with our Terms of Use.
2. Types of Personal Information we collect
The types of information we collect will vary depending on your dealings with us, and the products, services and benefits we provide to you through our Services.
PERSONAL INFORMATION FROM YOU
We lawfully collect Personal Information, as defined in the Privacy Act, when you register, use, subscribe to, purchase from or take part in any of our Services.
We collect information that you provide to us via use of our Services as well as through any other means used to contact us (such as email or phone). The kinds of Personal Information we collect may include your contact and enquiry information such as your name, address, email address, phone number, mobile number, date of birth, gender, password, and where applicable, your billing information, transaction details and credit card information.
AUTOMATICALLY COLLECTED PERSONAL INFORMATION
Information is also generated whenever your device and/or its software is used to access our Services, including your IP address, browser type, internet service provider, platform type, the specific page you are on, the website from which you came and the website to which you are going when you leave our website, date and time stamp and cookies that may uniquely identify your browser. We collect such information for statistical and maintenance purposes so that we can evaluate and improve our website performance, and Services to you.
Please note that some of the information we collect, for example an IP address, can sometimes be used to approximate a device's location.
COOKIES
Some parts of our website use "cookies". A cookie is a small text file that is placed on your computer's hard-drive by a web page server. Cookies store information about your use of our website, and enable us to identify new or previous visitors, and provide additional benefits to you, such as retaining products that were added to the cart last time you visited. Most web browsers are set to accept cookies, but this function can be disabled if you wish, however please be aware that if you choose to do this, some functionality of our website will not be available to you.
3. Why we collect Personal Information
We collect your Personal Information as outlined in this Policy for the purposes described below:
- a) For provision of the Services, including the general provision of the functions and features that are part of the Services;
- b) For fulfilment of orders or purchases that you make from us or our website and associated uses;
- c) To offer or provide you with loyalty benefits, discounts or other such activities that may be operated by us or third parties;
- d) For administration and operational purposes, including accounting, risk management, record keeping, banking, archiving, systems development and testing, and staff training;
- e) For communication with you and to provide messaging and/or communications to you in association with the functions and features of the Services;
- f) For communicating to you any announcements and updates, updated terms, conditions and policies, security alerts, technical notices, purchase confirmation, invoices, support and administrative messages;
- g) For security purposes, including to protect the Services and our property from abuse, fraud, malicious, unauthorised access or potentially illegal activities, and to protect our rights, safety and property;
- h) For sending marketing communications to you, including notifying you of promotional or advertising offers, contests and rewards, upcoming events and other news about products and services offered by us and our selected partners that may be relevant to your interests and use of our Services;
- i) To assist in identifying and improving upon methods to better provide our Services in a more effective and relevant manner to you and other customers; and
- j) For the performance of other functions as may be otherwise be described at the time of collection or as consented to in relation to our Services.
Information collected for analytical or re-targeting purposes is recorded in a way that does not identify the user, or reveal the Personal Information of any particular user. We use this information to evaluate demand for products and services. We may also use anonymous data to help advertisers deliver better-targeted advertising.
4. How we collect Personal Information
We collect Personal Information from you through your use of our Services, such as when you create an online account, subscribe to our e-newsletter, transact with us, or partake in a service, in the course of providing you that service, or when you have other dealings with us.
We may collect and update Personal Information over the phone, over the Internet, in person (at a Glue Store or Super Glue Store, for example), when you write to us, or if you participate in our marketing campaigns, competitions and promotions.
5. Storage and protection of Personal Information
We store Personal Information in a combination of secure computer facilities and paper-based files and other records. In so doing, we have taken reasonable steps to protect your Personal Information from misuse, loss and unauthorised access, modification or disclosure in accordance with this Policy. The Personal Information we collect from you is stored electronically in password-protected servers located in the United States of America, Australia and other countries.
We use a RapidSSL CA SSL certificate from GEO Trust Inc. for extra security. This is a high-grade RSA2048bit Encryption key (supporting Camellia-256, AES-256 cipher) that ensures your payment and personal info remains secure during your payment. Some information may also be stored in physical form where necessary. Your details may be securely stored by FatZebra (our payment partner), which is PCI DSS compliant. You can view FatZebra's Privacy Policy here.
Please note however, that no method of electronic transmission or storage is 100% secure and we, cannot guarantee the absolute security of your Personal Information. All Personal Information disclosed to us is at your own risk and we are not liable for any unauthorised access to your Personal Information.
Access to files containing your Personal Information is granted to our employees and contractors, and is also granted to our third party service providers such as our website host.
We reserve the right to maintain and store any information or data where, we reasonably believe, in our sole discretion, that such action is required to comply with any legal or regulatory obligations, to prevent criminal or other unlawful activity whether immediate or in the future, or where we have a legitimate business reason to do so, including collection of amounts owed, resolving disputes, enforcing our Terms of Use or for record keeping integrity.
If your Personal Information is determined to no longer be needed for the purposes outlined in this Policy, reasonable steps will be taken to destroy or permanently de-identify that information except where required by law or a court or tribunal to retain the information.
6. How we use Personal Information
Disclosure of your Personal Information will occur in accordance with the purpose for which it was collected or as outlined in this Policy. Accordingly, your Personal Information may be disclosed as outlined below.
GLUE STORE, RELATED BODIES CORPORATE
Your Personal Information may be accessed by us, including our directors, employees, officers and contractors. You consent to us providing your Personal Information to our Related Bodies Corporate (as defined in the Corporations Act 2001 (Cth)).
PARTIES REQUIRED BY LAW
Your Personal Information may be disclosed by us to any party to whom we are required by law to provide your Personal Information and to any party to whom disclosure is permitted under the Australian Privacy Principles.
DIRECT MARKETING
By accessing or using our Services, you consent to us using or disclosing Personal Information (other than Sensitive Information) to keep you informed about our products and services and other products and services that we consider may be of interest to you. For this purpose, disclosure may be made to our third party service providers. We may communicate with you via email, social media, SMS, mailchimp, newsletters, telephone or regular mail. If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.
You can opt-out of direct marketing communication activities undertaken by us at any time by clicking the “unsubscribe” or “opt-out” link on email communications from us, or by contacting us at shop@gluestore.com.au. Note that you cannot opt-out of non-promotional messages necessary for the provision of Services to you, such as our replies to contact requests.
OTHER THIRD PARTIES
We may share your Personal Information with third parties if it is reasonably related to the provision of our Services.
The third parties that we may share your Personal Information with include consultants and other service providers to us that perform services on our behalf. Such services we procure may include identifying and disseminating advertisements, enforcement of our terms and conditions, providing fraud detection and prevention services, processing payments or providing analytics services.
We may also share your Personal Information with our third party business partners who offer goods or services to you jointly with us (for example, loyalty benefits, discounts, special pricing offers, contests or promotions).
We may also share your Personal Information with third parties with your consent in a separate agreement, in connection with any company transaction (such as a merger, sale of assets or shares, reorganisation, financing, change of control or acquisition of all or a portion of our business by another company or third party) or in the event of bankruptcy, dissolution, divestiture or any related or similar proceedings.
Note that we reserve the right to share your Personal Information with other third parties where, in our sole discretion, it is required to:
- a) investigate and defend ourselves against any third party claims or allegations
- b) protect against harm to the rights, property or safety of Glue Store or the public as required or permitted by law; and
- c) detect, prevent or otherwise address criminal (including fraud or stalking), security or technical issues.
7. Third Party Websites
Our Services may, from time to time, contain links to and from websites which are owned or operated by other parties. Our links to third parties do not constitute sponsorship, approval, endorsement of the content, policies, practices or services offered by those parties unless expressly stated by us in writing.
These websites are governed by their own privacy policies and we recommend that you make your own enquiries as to their privacy policies. We are not responsible and do not accept any liability for any information on, or the privacy practices of, any third party websites.
8. Access to Personal Information
We take reasonable steps to make sure that the Personal Information we collect, use or disclose is accurate, complete and up-to-date. If your personal details change, such as your address or phone number, please contact us to update your details.
At any time, you may request access to Personal Information we hold about you. Following a request, we will provide you with a copy of any Personal Information which we hold about you in accordance with our obligations under the Privacy Act. We may refuse to provide access if the law allows us to do so, in which case we will provide reasons for our decision as required by law.
You may also submit a written complaint about how we handle your Personal Information to our Privacy Officer. We will promptly acknowledge and investigate any complaint about the way we manage Personal Information. If you are not satisfied with our handling of your complaint or we have not replied to you within a reasonable period of time, then you are entitled to make a complaint to the Office of the Australian Information Commissioner.
Please note that if you opt out of receiving certain communications, this will only affect future communications from us and will not affect any communications that have already occurred or any information already stored about you.
9. Amendments
We reserve the right to amend this Policy from time to time as we see fit. While we endeavour to notify you as soon as reasonably possible of any changes to our Policies by email or by a notice on our website or mobile app, it is your responsibility to keep up to date with any changes or amendments by checking this page prior to using our Services. This page contains our most accurate and up to date version of our Privacy Policy.
10. Contacting us
If you have any questions about this privacy statement, if you wish to update information we hold about you or if you wish to make a complaint, please write to:
The Privacy Officer
21/59 Goulburn Street
Haymarket NSW 200011. Disclaimer
This Policy does not replace or limit the requirements of the Privacy Act. For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's website; http://www.privacy.gov.au/.
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What are your Terms & Conditions?
Last Updated: 13/11/20
1. Acknowledgement and Acceptance
1.1. These Terms and Conditions ("T&Cs") govern your access and use of our website (located at www.gluestore.com.au) and related services including the ordering, purchase and delivery of products from our website and subscriptions to our e-newsletter (collectively, our "Website").
1.2. In these T&Cs, "We", "Us", "Our", "Glue Store" means Accent Lifestyle Pty Ltd trading as Glue Store (ABN 79 636 815 284), including its successors, assignees, associates and related bodies corporate (defined in the Corporations Act 2001), unless otherwise stated.
1.3. Access and use of our Website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers set out herein. You should read these thoroughly before using our Website.
1.4. By accessing or using our Website, you warrant and represent to us that you have read, understand and agree to be bound by these T&Cs and that:
(a) you are over the age of 18 years and you have the right, authority and legal capacity to enter into a legally binding agreement and to abide by these T&Cs; and
(b) you are not a competitor of Glue Store and are not using our Website for reasons other than their intended purposes.1.5. These T&Cs are to be read in conjunction with our Privacy Policy, and any additional T&Cs expressly referred to by us, where relevant.
1.6. Glue Store reserves the right to amend the T&Cs at any time and without notice to you. Glue Store may change the T&Cs from time to time, and your continued use of the Website after any amendment becomes effective constitutes an agreement by you to abide, and be bound by, the T&Cs, as so amended. You may access the most recent version of our T&Cs through the link provided on our Website.
2. Obligations and Permissions
2.1. You agree that you are responsible for your access to and use of our Website and for ensuring that any persons that may access the Website through your internet connection is aware and compliant with these T&Cs.
2.2. You represent and warrant to us that your use of our Website will comply with all applicable laws and regulations in the governing jurisdiction of these T&Cs and in your State/Country and overseas wherever you access our Website and otherwise where applicable and that you will not use our Website for any activities that are unlawful or discriminatory, harmful to others, or for any activity that does or may violate the rights of others.
2.3. By using our Website, you agree to allow Glue Store to send you emails regarding Glue Store, our Website and our online and physical store, including any information regarding or relating to our products, in accordance with our Privacy Policy.
3. Products
PRODUCT IMAGES
3.1. While we have made every attempt to show textures, appearances and colours of our products as accurately as possible, product images may vary from the delivered product depending on your monitor or screen, settings and computer equipment.
3.2. Unless otherwise stated, any additional products and accessories styled or shown in a product image are for display purposes only and are not included in the listed price. You must ensure that you carefully read the product title and description before purchasing anything from our Website. You may purchase or find out more information about any additional products or accessories styled by using the “Get The Look” tab on a product detail webpage.
PRODUCT IMAGES
3.3. All orders are made subject to availability. Whilst we use our best efforts to ensure that products are available for delivery, there may be some circumstances where products are unavailable.
3.4. Where we cannot fulfil your order or a part of your order, we will notify you within a reasonable time after you complete your order. Please note that we may need to reject your order or reject part of your order on this basis. If your order is rejected or cancelled, we will refund in full all amounts you have paid in respect of such unavailable product. Alternatively, we may contact you to advise you of a delay in restocking a particular product and delivery of your order and you may agree to proceed with your order on the basis of a delayed delivery date (or an alternative product).
3.5. We cannot provide rainchecks for products ordered online. In respect of any products we well, we reserve the right to limit the sale of products to reasonable or normal household quantities.
4. Pricing and Payment
PRICES
4.1. Unless specified otherwise, prices displayed on our Website are shown in Australian dollars (AUD) and are inclusive of GST. You are responsible for any taxes, duties or other liabilities imposed by any government agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any product or services acquired or ordered by you from this Website.
4.2. Displayed pricing may not include delivery charges (if applicable). Please read our Delivery Information webpage for more information regarding delivery charges.
4.3. Prices of products, as well as delivery and any other charges displayed on our Website are current at the time of issue, but may change at any time and are subject to availability. All pricing on our Website is available online only, and is not transferable in-store, or vice versa, on occasion where pricing differs between the two.
4.4. If your order is to be delivered outside Australia, then you are responsible for any export, import and other taxes or duties that might be applicable in order for you to receive your purchase.
"BEST PRICE GUARANTEE"
4.5. Glue Store aims to have the lowest prices, all year round on its products, by offering a “Best Price Guarantee” on products we stock that are also sold by competitors from our Approved Retailers list. The Approved Retails list is set out below, we reserve the right to vary this list from time to time.
4.6. If you find an Identical Product (including matching brand, size and colour) for sale on our Website that is cheaper from an Approved Retailer (any competitor that appears on the Approved Retailers list), we will beat their price by a difference of 5%, subject to these T&Cs.
4.7. The price being compared for an Identical Product must include all payable taxes, delivery and/or any other auxiliary fees and charges. The Identical Product must be in stock and available for purchase at the time we process your “Best Price Guarantee” price match. The Best Price Guarantee:
(a) does not apply to Non-Merchandised Products, such as event tickets; or
(b) does not apply to pricing that is part of a limited-time sale or promotion, student discount or member/subscriber/club pricing;
(c) is only available for online purchases; and
(d) pricing is not transferable in-store purchases.4.8. Approved Retailer List:
- Asos (excluding sale)
- Birds Next
- David Jones
- General Pants Co
- HypeDC
- Market HQ
- Myer
- Peppermayo
- Princess Polly
- Rushfaster
- Surfstitch
- The Iconic
- Universal Store
- Or direct with any Australian manufacturers own website
5. Payment
5.1. Except in the instance of payment via AfterPay or LayBuy full payment for your purchase is required at the time of placing your order. Payment is charged/debited at the end of the complete check-out process.
5.2. We accept payment via Visa, Mastercard, American Express (AMEX), Diners Club, PayPal, AfterPay, LayBuy and Glue Store credit. You must comply with the applicable T&Cs of these providers. We reserve the right to vary our accepted payment methods at any time without notice.
5.3. You must not pay, or attempt to pay, for an order through any fraudulent or unlawful means. If your payment is not able to be successfully processed, or if we suspect that it has been paid for using any fraudulent or unlawful means, we may cancel the order.
5.4. In-store Gift Cards are only redeemable in-store (not online), even if the Gift Card was purchased through our online store.
5.5. If you choose to make your payment by AfterPay or LayBuy you understand and agree that we are not liable for any fees or additional costs charged to you by AfterPay or LayBuy and that such costs are your responsibility.
6. Orders and Pre-Orders
ORDERS
6.1. Any order placed by you in the manner described in this Website is an offer to purchase a particular Product for the price (including the delivery and other charges and taxes) specified on this Website at the time you place your order.
6.2. Glue Store reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this Website, or an error in your order. We also reserve the right to request identification from you, including photo ID or any other such documentation for verification purposes before we allow your order to be processed.
PRE-ORDERS
6.3. Pre-orders are offered before a product is available to the general public, and/or through our store network. This allows customers to pre purchase high-demand items before they sell out.
6.4. Pre-orders are subject to delayed delivery, and the expected delivery time-frames will be outlined on the individual product page. However, we cannot guarantee delivery dates for pre-orders as we often haven't received the full stock allocation from the manufacturer. In the case that for any reason a pre-order cannot not be fulfilled, you will be notified, and a full refund will be issued.
7. Cancellations and Refunds
7.1. Once your order has been placed you cannot cancel the order. Please note that we are unable to cancel an order or stop an order from being dispatched at your request.
7.2. Please read the Returns & Exchanges Policy contained within this Website for refund details. Our Returns & Exchanges Policy outlines the circumstances in which a refund will be available to you.
8. Delivery
8.1. Please read the Delivery Information contained within this Website.
8.2. Delivery times are estimates only, and Glue Store will not be liable for any failure to observe these delivery times. For orders to be delivered within Australia, if your order is not delivered within 2 weeks of the estimated delivery date you may cancel your order and obtain a full refund.
9. Risk and Title
9.1. Products will not be dispatched until full payment has been received. Title in the products will pass to you upon delivery of the products. Risk of loss, damage or deterioration to any products will pass to you on delivery.
10. Correction of Errors
10.1. While we take care to ensure that the content on our Website is accurate and complete, there may be typographical errors, inaccuracies or oversights relating to a product description, product image, price, promotion, special offer or availability. We reserve the right to amend any typographical errors, inaccuracies or oversights and to correct or update content on the Website or cancel orders at any time without prior notice where an error has occurred. If we cancel an order because of our error on the Website, we will provide you with a full refund. If you believe that there is a typographical error, inaccuracy or oversight on this Website please contact us.
11. Fraud Protection
11.1. Glue Store carries out activity to prevent fraudulent orders and payments. A representative from Glue Store may contact you as part of this protection process. In order to verify the legitimacy of an order and payment we may ask you certain questions or request copies of your identification.
11.2. If Glue Store determines, in its discretion, that an order is potentially fraudulent, we may suspend your order and will not dispatch any products until we are satisfied that cardholder identification has been achieved and our Fraud Protection Process has been completed. Glue Store retains the right to cancel any order on the basis of an order being fraudulent or potentially fraudulent.
11.3. If you believe you have been a victim of a fraud, please contact our Fraud Protection Officer in writing at shop@gluestore.com.au. Please ensure the subject line of your email is “ATTN: Fraud Protection Officer” so we can prioritise and escalate your email appropriately.
11.4. While Glue Store endeavours to prevent fraudulent orders and payments, we hold no liability for any loss you may suffer, including costs or delay, due to any suspicion of fraud or actual fraud.
12. E-Newsletter Sign-Up
12.1. Subscribing to the Glue Store e-newsletter is not compulsory, and you can un-subscribe at any time either by clicking unsubscribe on the newsletter or by emailing us in accordance with our Privacy Policy. We always handle your data in accordance with our Privacy Policy.
13. Online Account and Loyalty Program
13.1. Glue Store offers the ability for you to create a personal, Online Account using our Website. You can create your own account here. You must provide true and factual information when creating an Online Account.
13.2. It is your responsibility to maintain the confidentiality of your password and account and all activities that take place under your password or account. Glue Store is entitled to assume that anybody accessing your account using your confidential username and password is you.
13.3. We will not be liable for any loss or damage that may occur as a result of your failure to comply with this clause.
LOYALTY PROGRAM
13.4. Signing up for an Online Account automatically qualifies customers for Glue Store's Loyalty Program, and Online Account users are bound by the Glue Store Loyalty Program T&Cs.
14. Promotions, Promotional Vouchers and Coupon Codes
PROMOTIONS
14.1. From time to time, Glue Store may hold promotions such as special offers and discounts in-store or online at our Website. These promotions may be provided across both our in-store and online channels, but may also be limited to in-store or online channels only. Please note that promotions in-store may be different to promotions online. We recommend that customers check the terms of each promotion in order to avoid disappointment.
PROMOTIONAL VOUCHERS AND COUPON CODES
14.2. On our Website, “Promotional Voucher”, “Gift Voucher” and “Store Credit” are used interchangeably. “Coupon Codes” and “Promo Codes” are also used interchangeably.
14.3. Please note that there is a distinction between a “Gift Voucher” and "Gift Cards/e-Gift Cards". Please see the Clause 5.4 of these T&Cs for the relevant Gift Card T&Cs. This section only relates to “Gift Vouchers”, not “Gift Cards/e-Gift Cards”
14.4. We accept Promotional Vouchers and Coupon Codes as payment, or partial-payment, for certain or specified purchases online. It is your responsibility to read the specific details about your Promotional Voucher or Coupon Code as provided with your Promotional Voucher or Coupon Code. These additional terms may outline what your Promotional Voucher or Coupon Code can or cannot be used for, whether it has a minimum spend, whether it applies only to a specific product or group of products, whether it is available for a limited time or specified date range, and/or only available to a specific customer group (eg. Students).
14.5. We reserve the right to deny use of the Promotional Voucher or Coupon Code, and/or request an alternative means of payment for any reason, including where we have reason to suspect that there has been an attempt to deceive or defraud Glue Store through the use of a Promotional Voucher or Coupon Code.
14.6. If the credit of a Promotional Voucher is insufficient to complete payment for an order, you can choose another accepted means of payment to cover the short fall. This could include an accepted Credit Card, PayPal, AfterPay or Gift Card where applicable.
14.7. Promotional Voucher and Coupon Code Exclusions:
(a) Unless otherwise specified, Promotional Vouchers and Coupon Codes cannot be used to purchase Gift Cards, Sale/Discount Merchandise and third-party or Non-Merchandised Product (eg. Event Tickets).
(b) Unless otherwise specified, Promotional Vouchers and Coupon Codes are not available in conjunction with any other offer, including other coupon codes.15. Student Discount (UNiDAYS)
15.1. “Students” are those customers who are registered and verified with UNiDAYS ® (“UNiDAYS”). Glue Store provides a discount to Students all year round for purchases made online via our Website. The discount amount will vary, depending on what promotions are running at the time. The current discount can always be viewed on Glue Store's UNiDAYS webpage.
15.2. The Student discount applies only to purchases made through the Glue Store Website online (not in-store). The discount may be redeemed through a coupon code provided by UNiDAYS after registration and verification with UNiDAYS. To use the coupon code, enter it into the “Promo Code” box at checkout.
15.3. Registration with UNiDAYS is subject to their separate terms and conditions, which is provided to you upon registration. Glue Store is a separate entity to UNiDAYS and customers must verify their student status through UNiDAYS. Glue Store holds no responsibility for the content provided by UNiDAYS or the information you provide to UNiDAYS.
15.4. The Student discount is only valid on full price merchandise and per Clause 14, is not to be used in conjunction with any other offer or on the purchase of any type of gift cards or vouchers.
16. Intellectual Property
16.1. All text, graphics, user interfaces, photographs, trademarks, logos, and artwork including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such content (“Our Content”), contained on or in our Website are owned by, or licensed to Glue Store, and are protected by copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
16.2. Except as permitted under relevant intellectual property laws, no part of our Website or Our Content may be copied, reproduced, republished, performed/presented in public, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise (including further copying, recording, taping or by a storage and information retrieval system) without the specific prior written consent of Glue Store.
16.3. Glue Store grants you a limited, revocable, non-exclusive right to create a hyperlink to www.gluestore.com.au or share Our Content via social media for the purpose of promoting Glue Store or our products and services, provided that that authorship is attributed to us and the link or content does not attempt to mislead, defame or provide false information about Glue Store or suggest any form of association, approval or endorsement by Glue Store where none exists, or portray Glue Store in a negative, derogatory, offensive, harassing, illegal or otherwise inappropriate manner. Glue Store may revoke this licence at any time without notice.
16.4. This clause survives termination of these T&Cs.
17. Third-Party Content
17.1. Our Website may, from time to time, contain links to and from websites which are owned or operated by other parties, or contain embedded content hosted and controlled by third party providers. Our links to and embedded content of third parties do not constitute sponsorship, approval or endorsement of the content, policies, practices or services offered by those parties unless expressly stated by us in writing. Third party websites are governed by their own terms and conditions and privacy policies and we recommend that you make your own enquiries as to their terms. We are not responsible and do not accept any liability for any information on, or the privacy practices of, any third party websites, nor do we accept any responsibility for any loss or damage to you that may arise from your use of these third party websites.
18. User Content and Your Content
18.1. At times you may be able to provide, contribute, upload and publish (collectively, “Publish”) your own data, content or materials (“User Content”) to, or through, our Website and associated websites (eg. our Blog, Facebook page, etc). User Content could include text, images, information, or comments, Published via email, comment, blog, enquiry, social media platforms, third-party partnerships and plug-ins, or other means.
18.2. You own any User Content that you Publish on the Glue Store Website (“Your Content”). Other users own any User Content they publish to the Glue Store Website. Glue Store reserves the right to moderate, deny or remove any User Content, at any time, without explanation. We are not obliged to use, maintain or display your User Content.
18.3. Your Content must not include:
(a) content that you do not have the right to disclose under law, or an obligation you have to a third party (such as confidentiality agreements)
(b) content that reveals private information, such as your or another person’s identity; or sensitive information, including names, email addresses, phone numbers or addresses.
(c) content that infringes, or could possible infringe, the rights (including intellectual property rights, copyrights and trademarks) of others.
(d) content that can be interpreted by others as being harmful, threatening, abusive, harassing, vulgar, obscene, defamatory, misleading, an invasion of privacy, immoral or otherwise offensive or illegal.18.4. You are personally responsible and liable for Your Content. By uploading and publishing Your Content you acknowledge that it does not contain any confidential information, and may be seen by others.
18.5. You are not entitled to any payment or compensation from Glue Store for our use of Your Content, or any User Content.
18.6. You can request removal of any User Content you Publish at any time by emailing us at shop@gluestore.com.au. Please ensure the subject line of your email is “ATTN: Online Content Manager – User Content”.
18.7. You can report violations of the third-party and user content terms by emailing us at shop@gluestore.com.au. Please ensure the subject line of your email is “ATTN: Online Content Manager – User Content”.
19. Unauthorised Access and Malicious Content
19.1. Glue Store does not represent that any information (including any file) obtained from or through the Website is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses.
19.2. To the maximum extent permitted by law, Glue Store will not be liable to you or to any other person for any loss or damage (whether direct, indirect, consequential or economic), however caused and whether in contract, tort or otherwise, which may result directly or indirectly from any such information or by any malicious or harmful programs, scripts or technologies that may affect our Website, system failures or any other harmful material that may infect your computer, device, programs, data or other proprietary material. You agree to release us from any such liability. To the extent that any liability may be imposed on Glue Store, it shall be limited to the cost of re-supplying that information.
19.3. You must not attempt to, or actually, gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You agree that you will not cause harm to our Website or Services by hacking, phishing, introducing viruses, Trojans or other programs, scripts or material that may be malicious or technologically harmful to us, our Website, Services or other users.
20. Limitation of Liability
20.1. To the maximum extent permitted by law, Glue Store will not be liable for any losses or damages whatsoever (including for death, injury or illness), whether in contract, tort or otherwise, arising from the use of, or reliance on, information, comments or opinions contained on or obtained through our Website.
20.2. To the maximum extent permitted by law, Glue Store excludes all liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage such as loss of revenue, unavailability of systems or loss of data) arising from or in connection with any, use of the information on or access through our Website including if for any reason our Website is unavailable at any time or for any period.
20.3. Glue Store will in no way be liable for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the Website or resulting from unauthorised access to or alteration of your transmissions or data or of any information contained on this Website, including but not limited to, damages for loss of profits, use, data or other intangible, even if Glue Store has been advised of the possibility of such damages.
20.4. You understand that you are responsible for your own acts, omissions and negligence and if there are any consequences to your acts, omissions or negligence or through your use of the Website, that you will be responsible for those consequences.
20.5. Where any legislation implies in the T&Cs any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the T&C’s, however, the liability of Glue Store for any breach of such term, condition or warranty shall be limited, at the option of Glue Store to any one or more of the following:
(a) If the breach relates to goods:
(i) the replacement of the goods or supply of equivalent goods;
(ii) the repair of such goods;
(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or
(iv) the payment of the cost of having the goods repaired;
(b) If the breach to relates to services:
(i) the supplying of the services again; or
(ii) The payment of the cost of having the services supplied again.20.6 This clause survives termination of these T&Cs.
21. Disclaimer of Warranty
21.1. Glue Store provides this Website in good faith on an “as is” basis and use of any content of the Website is at your own risk. While we aim to update our Website regularly, neither Glue Store, nor any of its employees or agents, makes any representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on the Website. We reserve the right to restrict access to parts of our Website or the entire Website, change or withdraw any products, information or content featured on this Website without notice.
21.2. To the extent permitted by law, including non-excludable statutory obligations, none neither Glue Store, nor any of its employees or agents will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this Website. To the extent permitted by law, Glue Store expressly disclaims all warranties of any kind unless expressly stated on this Website or unless implied or required under the Australian Consumer Law.
21.3. This clause survives termination of these T&Cs.
22. Release and Indemnity
22.1. You agree to release and indemnify and hold Glue Store and (as applicable) its affiliates, agents, and employees, harmless from and against any claims, demands, proceedings, losses and damages (actual, special and consequential) of every kind and nature, known and unknown, including legal fees on a full indemnity basis, arising from or in relation to your use or access of the Website, or a party acting on your behalf or arising out of your breach of these T&Cs, or your violation of any law or the rights of a third party.
22.2. This clause survives termination of these T&Cs.
23. General
23.1. Waiver: Any failure or delay by Glue Store in exercising a power or right (either wholly or partially) in relation to these T&Cs does not operate as a waiver or prevent Glue Store from exercising that power or right or any other power or right. We are not liable to any other party for any loss, cost or expense that may have been caused or contributed to by the failure, delay, waiver or exercise of a power or right. This clause survives termination of these T&Cs.
23.2. Force majeure: If we are unable to perform in whole or in part, any obligation under these T&Cs as a result of any fact, circumstance or matter beyond our reasonable control, we are relieved of that obligation to the extent and for the period that it we are unable to perform the obligation. You agree that Glue Store will not be held liable for any delay or failure in performance of any part of our services to you.
23.3. Assignment: You must not assign any rights and obligations under these T&Cs whether in whole or in part without our prior written consent.
23.4. Severability: If any part of these T&Cs is determined by a court of competent jurisdiction, to be invalid or unenforceable, that part shall be severed from the T&Cs. Such invalidity does not affect the validity of the remaining provisions of these T&Cs. This clause survives termination of these T&Cs.
23.5. Termination: Glue Store may terminate these T&Cs in our absolute discretion, at any time and without notice to you.
23.6. Relationship: These T&Cs do not confer an agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between Glue Store and you or any other party unless expressly stated otherwise.
23.7. Entire agreement: These T&Cs and our Privacy Policy (incorporated by these T&Cs), and any additional Glue Store terms you have agreed to, make up the entire agreement, and supersede all prior written and oral agreements, representations, undertakings and understandings. Where there is an inconsistency between these T&Cs and any additional T&Cs, the additional T&Cs will prevail. This clause survives termination of these T&Cs.
23.8. Jurisdiction: These T&Cs are governed by the laws of New South Wales, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in New South Wales and its appellate courts. Although the Website may be accessed throughout Australia and overseas, we make no representations or warranties that its content complies with the laws (including intellectual property laws) of any country outside Australia. If you access this Website from outside Australia, you do so at your own risk and are responsible for ensuring compliance with all laws in the place where you are located. This clause survives termination of these T&Cs.
24. Competitions
24.1. We may run competitions from time-to-time, and these have their own terms and conditions. You can view our current competition's T&Cs here.
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