An item I bought is now on sale, can you refund the price difference?
If your item has recently gone on sale, unfortunately, we are unable to refund the difference between the original and sale price. We're sorry for any disappointment this may cause.
We recommend subscribing to our mailing list to stay in the loop about any upcoming sales, promotions or new releases. To sign up, simply head to our website, scroll down to the bottom and enter your email address.
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Does Glue Store price match?
Glue Store aims to have the lowest prices, all year round on its products, by offering a “Best Price Guarantee” on products we stock that are also sold by competitors from our Approved Retailers list. The Approved Retails list is set out below, we reserve the right to vary this list from time to time.
If you find an Identical Product (including matching brand, size and colour) for sale on our Website that is cheaper from an Approved Retailer (any competitor that appears on the Approved Retailers list), we will beat their price by a difference of 5%, subject to these T&Cs.
The price being compared for an Identical Product must include all payable taxes, delivery and/or any other auxiliary fees and charges. The Identical Product must be in stock and available for purchase at the time we process your “Best Price Guarantee” price match. The Best Price Guarantee:
(a) does not apply to Non-Merchandised Products, such as event tickets; or
(b) does not apply to pricing that is part of a limited-time sale or promotion, student discount or member/subscriber/club pricing;
(c) is only available for online purchases; and
(d) pricing is not transferable in-store purchases.
Approved Retailer List:
- Asos (excluding sale)
- Birds Next
- David Jones
- General Pants Co
- Market HQ
- Princess Polly
- The Iconic
- Universal Store
- Or direct with any Australian manufacturers own website
Contact our Customer Experience team below on how to process your Best Price Guarantee price match.READ FULL ARTICLE
I think I’ve been charged incorrectly?
We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.
This may be due to a technical glitch. We do our best to ensure that this doesn't happen!
If you believe that you may have been overcharged, please get in contact with our Customer Experience team below.
Please provide us with the below information as it helps to speed up the process:
- Order number
- Screenshot showing the additional charge
Our team will be able to advise the next steps.