Can I update my delivery address after I've placed my order?
Our team work quickly to get orders picked, packed and out the door to you. However, there is a short window of time before it's ready to be shipped that we can try and update the address for you.
Please contact our Customer Experience team through Live Chat or call them on 02 8294 6918.
They'll do their best to try and update the address for you, however, due to the nature of quick turnaround times for our orders, we cannot guarantee this.
If unable to do so, please get in contact with StarTrack on 13 23 45 and provide them with your tracking number. They will be able to update your address.
Can I cancel my order?
Should you wish to cancel your order, please contact the Customer Care team immediately, either via Live Chat or on 02 8294 6918 (available AEDT 9am - 4pm). We will try our best to accommodate your request, however, due to our fast dispatch and turnaround times, we cannot guarantee this.
If outside of working hours, please lodge an enquiry via email.
Please note that we are unable to cancel orders after items have been shipped. Once you receive your item(s), you can return them in accordance with our Returns Policy.READ FULL ARTICLE
Can I change the size or colour of an item after I've placed my order?
Once your order has been placed, we're unable to modify your order. This includes changing the colour or size of an item, and adding or removing items from your order.
If you notice that you've made a mistake on your order, please contact our Customer Care team immediately, either via Live Chat or on 02 8294 6918. There is a short window of time before its packed, in which we will attempt to cancel the order for you so that you can reorder the correct size, colour or item.
If outside of working hours, please lodge an enquiry via Email.
Please note: If your order is no longer eligible for cancellation, once you've received your item(s), you can you can return them in accordance with our Returns Policy.READ FULL ARTICLE