Click & Collect

Once your item has been packed our team will mark the order as 'ready to collect'. From here, you will receive another email confirming your order is ready for pickup.

Your click & collect will be held for 28 days, when collecting your items, please ensure to bring the following:

• Photo ID
• Proof of address
• Notification of 'ready for pickup'/ Order confirmation email

Good to know: You can also nominate someone else to collect your order for you. Get in touch with our customer support team below for further assistance!

After 28 days if you haven't collected your order from the nominated store, your order will then be refunded back to your original payment method.

Click & Collect allows you to order online and then pick it up from your nominated Glue store for no additional charge. Click & Collect orders are usually ready to collect within 4 hours.

How to place a Click & Collect order

1. Add your item to the cart
2. At checkout, under 'Shipping' select 'Click & Collect'
3. Click 'Find Store' and enter your postcode. Nearby stores with the item available will allow you to click 'Select Store'
4. Click 'Proceed to Payment' to pay for and complete your order

*Click & Collect is subject to stock availability. Click & Collect may not be available for some items if your local store(s) are sold out.

What's next? 

Our in-store team will prepare your order and notify you via email when it's ready for pickup. Once you place your Click & Collect, we'll aim to have it ready for same day collection. Please be prepared to show your order confirmation and photo ID to our in-store team (so we know it's you).

Good to know: If you need to nominate someone other than yourself to collect the order, we require prior contact with our Product Experts below. The nominee will also be required to show a form of I.D.

No results when you enter your postcode for Click & Collect?

• Only local stores which have your item in stock will appear available for Click & Collect.

If Click & Collect is unavailable at your local store, you can get your item delivered instead!

View our Delivery Timeframes here. 

Good to know:

• Due to demand, item(s) on sale tend to be limited in stock and therefore lowers the chance that your local store has it in stock and available for Click & Collect. 
• Called a store and they have the item in stock but the store is not appearing as an option for Click & Collect online? Our stores have thresholds in place - We recommend getting them delivered. 

You can simply return to your store of collection if you have changed your mind about your recent click and collect purchase.

Alternatively, you can return your Click & Collect order back to our online warehouse. Follow our online return instructions here.

You can find out more information regarding our Returns Policy here.

Yes, we can cancel your Click & Collect order!

Want to cancel your Click & Collect order?

Get in touch with our Customer Care Team below and provide us with your order number, and we'll help out!