Order Issues & Tracking
Incorrect Orders
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MY ONLINE ORDER HAS NOT ARRIVED AS EXPECTED, WHAT CAN I DO?
On rare occasions, packing errors may occur. If this happens, you may return the item by post.
WHAT IS THE RETURNS PROCESS?
You are welcome to return any item affected by an order issue back to us through the post for a full refund at no cost to yourself.For return label creation and all the information on how to complete an online return, please contact us.
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I'VE RECEIVED AN ITEM I DID NOT ORDER, WHAT CAN I DO?
Thanks for being honest! We can get that sorted.
RETURN BY POST
Alternatively, conscious of convenience, our Team can provide you with a free postage label to get the item back to us, just reach out to us when you're ready.RETURN IN STORE
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You can visit any store location convenient to you, where our Team can take the extra item off your hands.
Missing Orders
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I HAVE ONLY RECEIVED PART OF MY ORDER, WHERE IS THE REST?
On occasion we will ship from multiple warehouses which will result in multiple deliveries.
SPLIT DELIVERY
If you've ordered more than one item, logistical reasons or stock availability may require it to be dispatched from different warehouses.If your order has been split into multiple deliveries, you will receive a separate tracking email for each parcel.
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WHY IS MY ORDER SHOWING AS DELIVERED WHEN I HAVEN'T RECEIVED IT?
There are many reasons why this could be the case, we would recommend checking your courier tracking link.
LEFT IN A SAFE PLACE
Authority to Leave means the courier will not require a signature for delivery, and will leave the order in a safe place. We recommend carefully checking your property for the order.COLLECTION FROM POST OFFICE
Where a safe place to leave the order could not be identified, the order may be taken to a Post Office nearby instead.To confirm that has occurred, you can review your order using this more detailed tracking link: https://startrack.com.au/track/search.
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WHY WAS MY ORDER RETURNED TO SENDER?
If your order is undeliverable, you will be refunded via your original payment method.
It is important that orders are delivered with care and arrive in good condition, where that is not possible the order will be returned to us, and a refund is issued.
A parcel could be returned to us in instances such as:
DELIVERY ADDRESS
Where a delivery address is incomplete, the address is unlocatable, or there is an external factor preventing delivery.SAFE PLACE TO LEAVE
Where a safe place to leave the parcel could not be identified.PARCEL CONDITION
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Where the parcel has become damaged during transit.