Please view our return policy before submitting a return.
- Download the Returns form here to create your return. Please note you cannot get a refund in store if you paid with Zippay or PayPal online.
- Complete the relevant fields of the form. Don’t have a printer? No worries, just write the details of the form onto a piece of paper and place it with the items you are returning.
- Drop off your parcel at your nearest Post Office.
Good to know: Can’t remember your order number? Pop in your email address and it’ll bring up all associated order numbers.
Please note: We reserve the right to reject any returns that do not meet these requirements.
All online returns must be dropped off at your local post office. We do not accept direct returns to the warehouse.
We also do not process returns for in-store purchases.
Please allow time for your return to reach our warehouse. This time may vary depending on your location. We recommend holding onto your return tracking number so you can track when it reaches us.
If approved, refunds are processed by our returns warehouse within 2-3 business days.
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.