We offer a seamless returns process supported by Australia Post.
FIRST, CHECK OUR RETURN CONDITIONS
You can return any unwanted products, including some sale items, purchased online or in store, provided all the following conditions are met.
PURCHASE DATE
Full-price items can be returned within 30 days of purchase, and 'Final Sale' / 'Sale' items within 14 days of shipping, with proof of purchase required.
ITEM CONDITION
Items must be unused, unwashed, and undamaged.
PACKAGING
Items must be returned in their original, intact packaging.
HEALTH AND HYGIENE
For hygiene reasons, items including swimwear, underwear, cosmetics, drink bottles, headwear, jewelry and food and beverage cannot be returned.
BOOK YOUR POSTAL RETURN
Then head to our Online Returns Portal to initiate a return. Take care when entering your order number and email address as both fields are case sensitive - order number can be found on your order confirmation.
Provide a reason for the return, and purchase and print your $10 return shipping label. If you don't have access to a printer our returns label includes a QR code which can be scanned and printed at the Post Office for convenience.
PACK AND SEND YOUR RETURN
Take care to ensure all items being returned, and their packaging, arrive undamaged.
Once packed in to a suitable mailer, affix the return label to the parcel, and drop it off at an Australia Post Office, being sure to obtain a lodgment receipt.
A returns tracking link will be emailed to you once your return is on its way to us.
CANCEL YOUR POSTAL RETURN
If you've arranged a returns label but have had a change of heart, we can cancel it and issue a refund for the label at your request.